We are here to support you!

jp.ik mission and pledge is to use our years of experience in the industry to deliver support of our products for your benefit and insure an extended way of using our products with the least possible downtime.

To this end, a partnership was settled with a network of technical centers in Europe with dedicated, experienced, and skilled professionals who aim to ensure your satisfaction each time you call or email jp.ik for support. They are eager to help you to repair the faulty units even when them are out of warranty under a fair price.

HANDBOOK

FIRST STEP

Send an e-mail to the regional Authorized Service Centre (ASC) with the subject “Support Request”.

AUSTRIA (AT)

jpik-support-at@medion.com

BELGIUM (BE)

jpik-support-be@medion.com

BULGARY (BG)

jpik-support-bg@medion.com

ESTONIA (EE)

jpik-support-ee@medion.com

FRANCE (FR)

jpik-support-fr@medion.com

ITALY (IT)

jpik-support-it@medion.com

GERMANY (DE)

jpik-support-de@medion.com

LATVIA (LV)

jpik-support-lv@medion.com

LITHUANIA (LT)

jpik-support-lt@medion.com

PORTUGAL (PT)

help.tsunami@ctdi.pt

POLAND (PL)

jpik-support-pl@medion.com

SPAIN (ES)

jpik-support-es@medion.com

SWEDEN (SE)

jpik-support-se@medion.com

UNITED KINGDOM (UK)

jpik-support-uk@medion.com

SECOND STEP

In the message, describe the defect and include the device’s model name and serial number. Also add your contact information.

THIRD STEP

The ASC will answer back with the product warranty framework. If the device is out of warranty, they will give a predictable quote based on the reported problem. You will receive a voucher with instructions for correct shipment of the product.

FOURTH STEP

When the repair service has been finalized, ASC will notify you with shipment return details.

FIFTH STEP

If you have any doubt about the procedures, or wish to know the status of your request, feel free to contact your regional ASC.

Connect with our Customer Support Portal

For approved authorized partners only

If your company is interested in access the functionality of this portal please contact us: customer.service@jpik.com

Customer Support Portal