We are here to support you!

jp.ik mission and pledge is to use our years of experience in the industry to deliver support of our products for your benefit and insure an extended way of using our products with the least possible downtime.

To this end, a partnership was settled with a network of technical centers in Europe with dedicated, experienced, and skilled professionals who aim to ensure your satisfaction each time you call or email jp.ik for support. They are eager to help you to repair the faulty units even when them are out of warranty under a fair price.

HANDBOOK

FIRST STEP

Send an e-mail to the regional Authorized Service Centre (ASC) with the subject ‘Support Request’.

AUSTRIA (AT)

jpik-support-at@medion.com
+4313950570

BELGIUM (BE)

jpik-support-be@medion.com
+3228081037

BULGARY (BG)

jpik-support-bg@medion.com
+35924917199

FRANCE (FR)

jpik-support-fr@medion.com
+33186262011

ITALY (IT)

jpik-support-it@medion.com
+390694808359

GERMANY (DE)

jpik-support-de@medion.com
+4920122099155

PORTUGAL (PT)

pedidos@atinformatica.pt
+351 229059999

POLAND (PL)

jpik-support-pl@medion.com
+48 128814038

SPAIN (ES)

jpik-support-es@medion.com
+34 911985455

SWEDEN (SE)

jpik-support-se@medion.com
+46 844686561

UNITED KINGDOM (UK)

jpik-support-uk@medion.com
+44 2033185666

SECOND STEP

In the message, describe the defect and include the device’s model name and serial number. Also add your contact information.

THIRD STEP

The ASC will answer back with the product warranty framework. If the device is out of warranty, they will give a predictable quote based on the reported problem. You will receive a voucher with instructions for correct shipment of the product.

FOURTH STEP

When the repair service has been finalized, ASC will notify you with shipment return details.

FIFTH STEP

When the repair service has been finalized, ASC will notify you with shipment return details.