1. Background

Intel Theft Deterrent, also referred to as TD, is an anti-theft solution designed to protect devices from unauthorized use. It comprises two core components: an agent installed on the device and a cloud-based server responsible for managing remote activation, locking, and reactivation. TD works by enforcing security policies that prevent the unauthorized use of a device in the event of loss or theft. The TD agent communicates regularly with the TD server to verify the device’s status. If a device is reported as lost, stolen, or fails to check in within a predefined interval, the server can issue a lock command. Upon receiving this command, the agent disables access to the device, rendering it inoperable. Reactivation is only possible with authorization from the server, ensuring the device remains protected and securely always managed. This solution relies on a hardware-based security chip — either a discrete TPM (dTPM) or a firmware TPM (fTPM) — embedded in the device’s motherboard. This chip securely stores encryption keys and enforces the lock mechanisms, adding an extra layer of protection against tampering.

2. Duration

The TD licensing period corresponds to the duration commercially agreed upon between the Parties. Once this period expires, the device will remain operational. However, all TD-related functionalities will be deactivated. To continue using TD beyond the agreed period, the Partner must renew the license. For renewal requests or further assistance, the Partner should contact jp.ik directly.

3. jp.ik’s Responsabilities

jp.ik shall be responsible for, or shall use its best efforts to perform, as applicable, the following:

3.1. Provisioning and Access

jp.ik shall provide all necessary credentials and information required to securely access the TD system hosted in an Azure cloud environment.

jp.ik shall ensure that the Partner has access exclusively to the TD web application and its functionalities. No access is granted to the underlying infrastructure, including virtual machines, operating systems, databases, or network components.

3.2. Infrastructure Management:

jp.ik retains full ownership, management, and control of the Azure environment where the TD system is hosted.

jp.ik is responsible for the deployment, configuration, and maintenance of the cloud infrastructure that supports the TD solution.

jp.ik reserves the right to apply performance optimizations, patches, and system updates, provided these do not compromise the agreed availability of the TD system.

3.3. System Security and Data Protection:

jp.ik shall implement industry-standard security practices to safeguard the TD system, including encryption, access control, and continuous monitoring.

jp.ik shall ensure compliance with applicable data protection laws and best practices.

jp.ik commits to fully cooperate with the Partner in the event of suspected security breach or data leak within the TD environment, to mitigate impact and apply corrective measures.

3.4. Access Control and Authorization

jp.ik shall not access the Partner’s tenant or act on its behalf within the TD environment without prior written authorization from the partner.

jp.ik shall never grant access to third parties to the partner’s tenant or TD configuration without the partner’s express written consent.

3.5. Service Availability and Maintenance

jp.ik guarantees the availability of the TD system in accordance with the service agreement.

jp.ik shall not perform maintenance on the TD system infrastructure without providing at least 7 (seven) days written notice, except in emergency situations or unless otherwise agreed by both parties.

In the event of an unplanned unavailability of the TD system, jp.ik will use its best efforts to restore service as quickly as possible.

3.6. Monitoring and System Health

jp.ik shall continuously monitor the health and performance of the TD system to ensure stable operation.

Preventive and corrective maintenance is conducted by jp.ik to ensure ongoing functionality and compliance with the agreed service level.

3.7. Technical Support

jp.ik shall provide technical support related to the TD system’s operation, including usage guidance, troubleshooting, and best practices.

jp.ik shall not provide direct support to the Partner’s clients or end users unless explicitly agreed by both parties.

jp.ik shall not initiate contact with the Partner’s clients or end users without prior written authorization.

3.8. Licensing and Renewal Management

jp.ik shall track the licensing period for the deployment of the TD system.

The TD license duration corresponds to what was commercially agreed.

After the license period ends, TD functionalities will be disabled. The device remains usable, but without TD protection.

License renewal is optional and must be requested by the Partner. For this purpose, the Partner should contact jp.ik (as described in item 2).

3.9. Audit and Logging

jp.ik shall maintain audit logs of system access and relevant events within the TD cloud infrastructure.

These logs are managed in accordance with jp.ik’s data retention and compliance policies.

3.10. Data Ownership and Confidentiality

All data managed or generated by the Partner remains the property of the Partner.

jp.ik shall not access such data unless explicitly authorized in writing by the Partner and shall handle all Partner’s data with strict confidentiality.

4. Responsabilities of the Partner

Without prejudice to any other obligations to which the Partner may be bound under agreements entered into with jp.ik, the Partner shall also be responsible for the following:

4.1. Proper Use of Equipment

The partner is responsible for the correct use and configuration of all devices equipped with the TD system.

Any modifications to system settings (Client’s Device and/or Web Portal) not covered during training or not previously authorized may compromise the functionality of the TD system.

4.2. Access Credentials Management

The partner is fully responsible for the management, confidentiality, and security of all access credentials provided for the TD system.

jp.ik shall not be held liable for unauthorized access resulting from compromised or misused credentials.

4.3. TD Web Portal Usage

The Partner is responsible for the proper use of the TD system’s web portal, including the management, and monitoring of device statuses (e.g., active, locked, unlocked).

The partner must ensure that all designated users are properly trained and understand the implications of the actions performed on the device and/or the platform.

4.4. Device Fleet Management

The Partner is the only responsible for the administration, inventory, and tracking of devices lies. Any actions performed on the devices, including, but not limited to, deletion, deactivation, or locking, are under the sole responsibility of the Partner.

4.5. Data Integrity and Backups

The Partner is responsible for maintaining regular backups and ensuring data integrity on their devices.

jp.ik shall not be liable for any data loss resulting from the use of the TD system or actions initiated by the Partner.

4.6. User Training and awareness

The Partner must ensure that all users involved in the operation of the TD system are adequately trained.

Misuse of the system due to lack of training or incorrect assumptions is the responsibility of the partner.

4.7. Compliance with Licensing Terms

The Partner agrees to use the TD system strictly within the licensing terms previously agreed upon with jp.ik.

Any attempt to bypass, modify, or extend the TD functionalities without prior agreement may result in the suspension of services.

4.8. Tenant and User Management

The Partner is responsible for managing its own tenant, including user creation, permission assignment and internal audit of user activity.

jp.ik does not interfere with internal user management unless explicitly authorized in writing.

4.9. Deactivation and Device Recovery

If a device is incorrectly deactivated, locked, or deleted by the partner, recovery may require jp.ik’s support, but remains the responsibility of the partner.

The Partner must handle and document all operations internally according to its own policies.

4.10. Secure and confidentiality

The Partner is responsible for implementing internal security practices to prevent unauthorized access to the TD platform.

The partner must not disclose any technical documentation, procedures, or access credentials to unauthorized third parties.

4.11. Service Termination and/or expiration

Upon license expiry, the   Partner is responsible for initiating the renewal process if continued use of the TD functionalities is desired.

After expiration, the partner acknowledges that TD protections will be disabled, although the devices will remain operational.

4.12. Certificate Management and Renewal

The Partner is responsible for managing the duration of the certificates and the number of reboots for the devices.

The partner must monitor certificate expiration and based on usage patterns, determine when clients should be notified for certificate renewal.

4.13. Incident Management and Support Requests

The Partner is responsible for communicating and disseminating information related to TD operation to their clients and/or end users.

The licensee is entirely responsible for all support actions with clients and/or end users.

In the event of technical issues, the partner must report incidents clearly and in a timely manner through the official support channels.

jp.ik may require logs, screenshots, or device identifiers to investigate and provide support.